Terms, conditions, and Indoor Cycling Institute policies
Last updated 1/2/2023
The Indoor Cycling Institute ("us", "we", or "our" the "Service", "the Institute", "ICI", "Protheorem Ltd").
This page informs you of our terms, conditions of service and policies including regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
By purchasing and partaking in our courses, sessions, training or using or purchasing our other products, you hereby agree that there are inherent risks and dangers in indoor cycling and in any exercise connected with cycles.
In addition to the payment of any fee or charge, you hereby waive, release, and forever discharge the Indoor Cycling Institute and its affiliated companies, its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from you or your child's participation in sessions and use of Institute equipment.
You also hereby represent that you have fully declared any medical or physical condition, or other impediment which the Institute should be aware of prior to the beginning of the course, session or coaching programme, and you declare that you have NOT been instructed by a doctor not to take part in these cycling sessions or similar activity, or coaching sessions.
Our general terms and conditions
You agree to use the web blog site commenting facilities responsibly, in particular you agree not to post content that includes any offensive, obscene or defamatory acts or statements, illegal activities and/or activities which may cause offence to others on grounds of race, religion, creed or sex. Please also obtain the permission of any clearly identifiable individual that features in your posting.
You understand that all data, text, software, music, sound, photographs, graphics, video, messages or other materials, whether publicly posted or privately transmitted, are the sole responsibility of the person from which the content originated. This means that you are entirely responsible for all content that you upload post or e-mail via our site.
Under no circumstances will we be liable in any way for any content, including (without limitation) any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of your use of any content. You agree that you must evaluate and bear all risks associated with the use of any content including any reliance on its accuracy or completeness.
We do not pre-screen content but we shall have the right (though not the obligation) in our sole discretion to move, modify or remove any content that is available on or via any chat area or our site generally.
At times, the site may not be available or may be affected by faults or maintenance, or by conditions outside our control. We reserve the right to modify or withdraw content of this site at any time. You must not damage, interfere with or disrupt access to the site or its content, nor do anything that may impair its functionality or interfere with another person's access to the site or its content. You must not use the site or its content in any way that is unlawful or damaging to us.
We have not approved or checked any third party sites linked to this site and we are not responsible or liable in any way for their content. Your use of such third party sites will be subject to the terms and conditions of those sites.
We may send you a code to enable you to book a course as a special offer or gift. These vouchers or offers will have an expiry date prior to which the course must be taken, or will be offered for a specific course date. You will be informed of this date at the time of booking your course. Vouchers and offers cannot be redeemed after their expiry date, or postponed to another course date or venue.
Course access, emails, student responsibility
All course information, times, course access and links are provided to the email the student provides. It is the student's repsonsibility to provide a valid email address, and ensure that our emails are picked up. ICI accepts no responsibility for students not reading or 'missing' important information/links in emails.
Course payments by instalment
If you purchase a course by instalment, course materials are released on the same schedule as the payments, so if you are on a 4 x monthly instalment plan, the course materials will be delivered in four releases to correspond with the monthly payments. You still have six months to complete the course.
It is the student's responsibility to ensure that payments are successful - if payments are missed, access to the course may be revoked.
If the course is unfinished or payment is not completed, no refunds for previous instalments will be given.
Certificates will only be issued once full payment for the course has been received.
Bookings for masterclass courses are for a specific course date and venue. You will select your course date and venue at checkout. You may postpone your course date and choose another date (or venue), provided that you are doing so more than 3 weeks prior to the start of your originally booked course. For example, if your course is 21st August, and you wish to postpone, you would need to do this before 1st August. We are unable to process postponements within 3 weeks of the start of your originally booked course date, unless you have extenuating circumstances (please provide medical letter), in which case a transfer fee of £100 will be applied in order to move you to another course date. This fee is non-negotiable due to the operating costs of running quality courses.
We do not refund course bookings that are cancelled within 3 weeks of the course date. If you cancel your course more than 3 weeks prior to the course start date, we are happy to offer you a full refund.
We advise you to make sure you note dates correctly - bookings are not transferable between course dates if you fail to attend. We do not refund if you fail to turn up or cancel within 3 weeks of the course date.
Regarding online courses, due to the intellectual property nature of our online courses, we do not offer refunds once course material/links to the course have been sent to you.
Delayed completion of precourse learning
Completion of precourse learning is required before attending the masterclass course (this is compulsory as part of the course); ICI reserves the right to deny student access to the course dates unless precourse is complete.
Payment is required to change booking to new date (see Refunds/Cancellations/Missed courses). Completion of the precourse learning helps ensure that all students are at the required level of knowledge, and allows for a more time-efficient course as many questions are answered within the precourse learning materials.
In extenuating circumstances a student may complete the precourse learning after the course. However, this must be via prior arrangement and must be agreed by the course manager and tutor. In such cases, there is a charge to extend access to precourse material after the course. Subscription access to the precourse must be taken out within 14 days of attending your course date and monthly payment continues until you have successfully completed all elements of the course. Cancelled subscriptions or failed payments will end access to the course. Use the voucher code emailed to you within 14 days of your course date for 50% off the price.
Both theoretical and practical aspects of the course must be passed successfully within six months of course purchase. In the event that a course expires before being successfully passed, no refund will be given. Online courses must be passed in entirety within six months of purchase. This includes any resits of assessments. If your course expires but you still want to complete it, you can purchase a subscription - or get a 50% discount if you use the voucher code provided within 14 days of course expiry.
All courses require a pass mark of 80%. During our non-online courses, you may request a viva if you have not accrued sufficient points to pass the theoretical assessments.
For online-only course students, in the event of not achieving the minimum pass mark a resit fee of £40 is applicable.
Purchases made from REED
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
Intellectual property rights
All intellectual property rights in the content of this site belong to the Indoor Cycling Institute or its licensors. No content should be modified, performed, published, transferred to anyone else nor used for any commercial purpose. Except to the extent permitted by applicable law, you must not disassemble, de-compile, reverse engineer or otherwise break or attempt to break encryption protecting content downloaded from this site.
By uploading to this site, you grant to us a world-wide, royalty-free, irrevocable, non-exclusive licence (including the right to sub-license) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any content (in whole or part) you upload, post or e-mail and/or to incorporate such content in other works in any form, media or technology now known or developed.
As soon as we are made aware of activities that breach these rules, prompt action will be taken. If you witness such breaches anywhere else in our site, please notify us via the appropriate channels immediately.
Breaches we deem minor may result simply in receipt of a warning; or breaches we deem serious may result in your automatic ban from our site generally.
All incidents will be logged and our decision is final in all such cases.
Any breaches may lead to us reporting your activities to your internet service provider, your employer, relevant authorities, or to legal action being taken against you, or both.
On being made aware of any such breaches, we may ban, delete or prohibit any content that relates to those breaches or that we judge harmful to individuals or the rights of any of our affiliates, licensors or partners.
We reserve the right to take whatever action we deem necessary to prevent such breaches including the following:
Liability for contents
We are providing this site on an as is basis and make no representations or warranties of any kind with respect to this site or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site or Institute products or services. Notwithstanding the foregoing, none of the exclusions and limitations is intended to limit any rights you may have as a consumer under English law or other statutory rights which may not be excluded.
Email addresses and other personally identifiable information such as first and last name, physical address, telephone number and other similar information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.
Unless otherwise disclosed during the data collection process, personally identifiable information that may be collected in connection with visitors to this Site is retained by the Indoor Cycling Institute. We will not sell, transfer or otherwise disclose this personally identifiable information outside this company or its affiliate companies, except where disclosure is required by law.
We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to respond to specific requests from visitors; (3) to obtain parental consent from visitors under 18 years of age, where necessary; (4) to provide any necessary notices to our visitors or their parent or legal guardians, where necessary; (5) to protect the security or integrity of our Site when necessary; (6) to send you notices and solicitations regarding the Site and our businesses; and (7) in general to promote and market products to you. These solicitations may take the form of mailings, telephone calls, e-mail solicitations and other methods of contact. If you do not want to receive these solicitations from us using your personally identifiable information, please notify us.
It is our policy that visitors to our Site who are under the age of 18 should not post or provide information on our Site without the consent of their parents or legal guardians. You should supervise the online activities of your children, and consider the use of parental control tools available from online services and software providers that help provide a child-friendly Internet environment.
At times, we conduct on-line surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you via the Internet.
When we collect your information, we may use it across the products, services, and subsidiaries of the Indoor Cycling Institute.
Service is the Indoor Cycling Institute and its subsidiaries and trading names (see above).
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information collection and use
We collect several different types of information for various purposes to provide and improve our Service to you.
types of data collected:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may receive Personally Identifiable Information when you provide information in response to a survey operated by us. This may include details about your medical history, lifestyle, contact details.
We may receive Personally Identifiable Information when you access or log-in to a third party site, e.g., Facebook or Google, from our Service. This may include the text and/or images of your Personally Identifiable Information available from the third party site.
The information that you contribute through the Service is intended for public consumption, including your reviews, interests, follows, comments, lists, and account profile. We may display this information through the Service, share it with businesses, and further distribute it to a wider audience through third party sites and services.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, which ads you have seen or clicked on, unique device identifiers and other diagnostic data. We may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
We may use internal and third party analytics tools, including but not limited to Google Analytics.
Tracking Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier.
- Email address
- First name and last name
- Cookies and Usage Data
Use of data
We do not sell your personal data - such as your name and contact information - to third parties to use for their own marketing purposes.
The Indoor Cycling Institute uses the collected data for various purposes:
We use various service providers, vendors and contractors (collectively, "Contractors") to assist us in providing our products and services to you. Our Contractors may have limited access to your Personally Identifiable Information in the course of providing their products or services to us, so that we in turn can provide our products and services to you. These Contractors may include vendors and suppliers that provide us with technology, services, and/or content related to the operation and maintenance of the Site or the Online Course. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for us.
We may share aggregated of de-identified information with third parties for research, marketing, analytics, and other purposes, provided such information does not identify a particular individual.
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To help ensure you are safe to use our services
- To gather analysis or valuable information so that we can improve our Service
- To perform statistical analysis of the use of our Services
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To send you updates recommendations, based on the your interests and follows as well as general information, unless you have opted not to receive such information
- To personalise the Service
Legal basis for processing personal data under General Data Protection Regulation (GDPR)
We may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it's not overridden by your rights
- We need to ensure any products or services you receive are correctly administered (including subscriptions)
- We need this in order to comply with the lawWe may contact you by email, mail, telephone or sms text message to let you know about any of our products, services or promotions (which, in some cases may be provided by third parties) but only according to the permissions you give us
- We need to ensure materials on the website or in apps are presented in the most effective manner for you and your computer or mobile device
- We collate and log numeric internet addresses to improve the website and to monitor website usage
- We need to assess and understand customer feedback and identify usage hotspots
- If you have subscribed to any of our services, we will use the information you provide to keep you updated on those services unless you have told us otherwise.
Accessing and updating your personal information
You can update your details and marketing preferences by accessing your account pages on the website, by emailing us or by writing to us at The Indoor Cycling Institute, Unit 3,Harbourmead, Portishead, Bristol, BS20 7AY.
You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please email us or write to us at the address above.
Retention of data
The Institute will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your region (the UK) where the data protection laws may differ. We only use contractors and services which comply with GDPR.
Disclosure of data
Disclosure for Law Enforcement
Under certain circumstances, the Indoor Cycling Institute may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Indoor Cycling Institute may disclose your Personal Data in the good faith belief that such action is necessary to: We sometimes share your personal information with third parties who are our subcontractors or providers of various products and services on our behalf e.g. the providers of the services available through our offers.
We never sell personal information, or pass it to third parties for marketing purposes without your permission. We may need to pass on information:
- To comply with a legal obligation
- To protect and defend the rights or property of the Indoor Cycling Institute
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of data
The security of your data is important to us, and do our utmost to protect user privacy, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, no data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. However once we have received your personal information we use strict procedures to protect the security of your personal information.
Your data protection rights under General Data Protection Regulation (GDPR)
ICI aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification.
You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object.
You have the right to object to our processing of your Personal Data.
The right of restriction.
You have the right to request that we restrict the processing of your personal information.
The right to data portability.
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent.
You also have the right to withdraw your consent at any time where Class Central, Inc relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obliged not to disclose or use it for any other purpose. Here is a list of service providers currently used by ICI:
- Google Analytics
Links to other sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
What are cookies?
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
When you use and access the Service, we may place a number of cookies files in your web browser.
- To enable certain functions of the Service
- To provide analytics
- To store your preferences
- Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks.
- Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.
- Targeting cookies. Record your visit to the Service, the pages you have visited, and the links you have followed. We will use this information to make the Service more relevant to your interests.
Third party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, refine marketing efforts, add certain functionality to the service, and so on.
What are your choices regarding cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser's official web pages.
Changes to this policy
ICI is committed to ensuring that its websites are accessible to everyone, including people with disabilities. Accessibility guidelines have been an integral part of the design and development process from the outset. We have taken all steps possible to make sure this website is accessible to all. If you have any questions or suggestions regarding the accessibility of this site, please contact us, since we are continually striving to improve the experience for all visitors.
Some documents on this website are in PDF (Portable Document Format). To read them you will require Adobe Acrobat viewer which can be downloaded from http://www.adobe.com/. If you need further information about Adobe accessibility, visit http://www.adobe.com/accessibility/index.html
If you don't think we're adhering to this policy, what should you do?
If you believe that we have not adhered to this Policy, please notify us by email and we will try to solve the problem promptly.
Indoor Cycling Institute, Registered in England & Wales as Protheorem Ltd, Company number 12812092.
Visitors - Indoor Cycling Institute, Unit 3, Harbourmead, Portishead, Bristol, BS20 7AY.